BOOKING TERMS & CONDITIONS

Please familiarise yourself with our Highfield Farm and Woodland’s Kestrel Nest EcoHut (hereby referred to as Kestrel Nest EcoHut) booking policy to ensure all our guests have a comfortable stay.

Check-In & Check-Out Times

Check-in after 2 pm. Check-out before 10 am.

Minimum Stay

The Kestrel Nest EcoHut is a two night minimum stay. If you wish to stay only one night, you will be charged the equivalent rate of a two-night stay. The inclusions remain the same.

Occupancy

The Kestrel Nest EcoHut can cater for four guests – two adults and two children. The overnight rate for the Kestrel Nest EcoHut is $375 per night for up to two guests and a $25 supplement for each additional guest.

Infants & Children

We welcome children of all ages. Please note that children occupying a bed count towards the total number of guests allowed to stay at the Kestrel Nest EcoHut. Infants are not included in the headcount. Please bring your own cot and highchair as these are not supplied.

Smoking

Highfield Farm and Woodland is a smoke-free property.

Pets

While we love our furry friends, we do not allow pets.

We, of course, welcome those accompanied by assistance dogs. Please let us know if you will be bringing an assistance dog so we can hear from you about any special requirements you have.

Cancellations and Changes

Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, a full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, a 50% refund up to seven days before check-in. Cancellation and/or amendments within seven days of arrival will forfeit all monies paid.

Travel Insurance

Travel insurance is strongly recommended for all bookings to protect against unforeseen circumstances and travel cancellations.

Payment Policy

If you book via our website, payment is required on booking via the Stripe payment system.

If you book via Airbnb, payment is required on booking via Airbnb’s platform.
We also accept credit card payments via phone with Visa and Mastercard only.

Bond

We do not request a bond. However, guests must produce a credit card to be recorded for security purposes on confirmation of booking. This card may be used to pay for any additional costs incurred, including but not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared, i.e., any breach of these conditions.

Check-In

Check-in details are provided by email once guests make full payment. Guests
will also be sent a detailed e-guide to Kestrel Nest.

A text message will be sent to guests within seven days of their stay, re-confirming check-in details.

No Shows

If guests fail to check in by midnight on the scheduled arrival day, we will consider that a no-show. There are no refunds for no-shows.

General

For safety reasons, our maintenance staff reserve the right to enter the property anytime to repair any fault.

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses, and disruptions due to electrical storms, bushfires, or other acts of God caused directly or indirectly by events beyond our control and agree not to make any claim.

No Tenancy

You agree that regardless of your length of stay, no tenancy or other rights are created under any Landlord or Tenant laws, and no such laws apply to your stay.

Privacy Policy

We recognise the importance of protecting the privacy of information collected about visitors, particularly information capable of identifying an individual (personal information). Our Privacy Policy governs how your data obtained through our website will be dealt with.

Please read the full Privacy Policy here.

Further Queries

Don’t hesitate to contact us with any further queries about our Booking Terms & Conditions.
louise@highfieldfarmwoodland.com